Support Contact

Do not hesitate to contact us with any questions: or call 1.800.311.5656

Helpful to supply when contacting support:

  • Screenshots of the issue you are experiencing including the address bar
  • The specific item/s you are currently working with or experiencing difficulties with. This could include providing us with the path of the item/s.

To provide the path of a specific item, first, with the item selected in the content tree, click the tab to the left of the Home tab and select Item Properties:

Item Properties


Once the Item Properties window opens, you have the ability to copy the Item Path which will assist our Support team in locating the item you are inquiring about:



Please also note that this is where you can locate the GUID when working with APIs.